Offered Conditions
Comprehensive written organisational policies are implemented throughout the business and where it is necessary or required to do so appropriate training of colleagues is supplied. Legal,Security and Health and Safety or other professional advice is available to all branch colleagues and is provided centrally via the Company Head Office.
The company operates a Challenge 25 policy and all cashier staff are trained in respect of this policy, and acceptable forms of identification (passport, photo driving licence, PASS approved proof of age cards). Appropriate signage is displayed in store and a till prompt system requires the cashier to physically confirm that the purchaser is over 18 years of age whenever an age restricted product is scanned.
In relation to age restricted sale, the company will implement and maintain a refusals log system which will be regularly monitored in compliance with existing company policy.
A digital CCTV system will be installed and maintained at the premises, enabling surveillance of entrances/exits and till point areas. Recordings from the system will be retained for a period of 28 days and will be made available to police upon receipt of a reasonable request. The retention period has been set to provide optimum picture quality from the CCTV system.
In addition to those measures above, it is also a written, trained and refreshed policy of the company to challenge any customers who are apparently under the age of 25 years and attempting to purchase alcoholic products to provide evidence ( in PASS approved formats only) to prove they are in fact over the age of 18 years.
Separately the applicants IS system at all checkouts identify any alcoholic products and will always display an electronic flag to the cashier when any such products are presented for purchase. The cashier is then required physically to input into the till console a confirmation that the customer is over the age of 18 years.